Hero11 help and public channels
Contact Hero11 support
Where to get help with a Hero11 account, download or game result — and which channels are only for announcements.
Get help with your account
Open the Hero11 site or app
Go to hero11-in.hero11apex.com or open the installed app.
Find Help
Scroll to Help and FAQ at the bottom of the page, or open Login/Register and tap the headset (support) icon next to the close button.
Describe the problem exactly
Include the error text, the time it happened and the match, round or transaction reference. Never share your OTP, password or UPI PIN.
Hero11 public channels
These six channels are listed under Contact Us on the Hero11 site (checked 20 October 2026). Use them for announcements and community news.
TelegramAnnouncements and community chat · t.me/Hero11Official
WhatsApp channelWhatsApp channel for announcements (not a support number) · whatsapp.com/channel/0029VbDj13E2ER6q12pEeE2v
DiscordCommunity server · discord.gg/R9vqmkvKFr
FacebookPage posts and updates · facebook.com/hero11official
YouTubeVideos and tutorials · youtube.com/@Hero11official
InstagramPosts and reels · instagram.com/hero11official
The Hero11 site lists no customer-care phone number or email address. “Hero11 customer care numbers” posted elsewhere are a common scam — never call them or share codes.
About this guide
Hero11 Download Guide explains downloading Hero11 on Android: the download steps, stuck or failed downloads, storage, updates and iPhone options and links to the Hero11 site. It does not host accounts, receive support tickets or process payments.
This guide cannot see or change Hero11 accounts, payments or game results — only Hero11 can. For those, use the Help route above.